Privacy & Confidentiality

All information shared during counselling sessions is strictly confidential. Your counsellor will not disclose your personal information, session content, or any details about your involvement with Freedom Psychological Counselling Center to any third party without your explicit written consent.

Confidentiality applies to all forms of communication — in-person sessions, video calls, telephone, and written correspondence.

Your records are stored securely and accessed only by your counsellor and, where necessary, authorised administrative staff for operational purposes only.

All our counsellors operate under internationally recognised professional ethical codes, including those of the Sri Lanka Psychological Association and relevant international bodies.

Our counsellors are committed to ongoing professional development, supervision, and reflective practice to ensure the highest quality of care.

We do not discriminate on the basis of age, gender, sexual orientation, religion, ethnicity, nationality, or any other protected characteristic.

Our counsellors maintain clear professional boundaries and will not enter into dual relationships with clients (e.g., personal or business relationships outside of the counselling context).

We collect only the personal information necessary to provide you with counselling services and manage your appointments.

Your contact details, session notes, and personal history are stored securely using encrypted systems.

We do not sell, rent, or share your personal data with any third parties for marketing or commercial purposes.

You have the right to request access to the information we hold about you, and to request corrections or deletions, subject to our professional obligations.

Data is retained for the period required by professional guidelines and then securely destroyed.

Our counselling services are professional supportive services and are not a crisis intervention or emergency service.

If you are experiencing a mental health emergency or are at immediate risk of harm to yourself or others, please contact emergency services immediately.